Pioneer wins Detroit-Wayne County CMHA contract | Behavioral Healthcare Executive Skip to content Skip to navigation

Pioneer wins Detroit-Wayne County CMHA contract

February 9, 2011
by News release
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Peabody, Mass. — PHC, Inc., d/b/a Pioneer Behavioral Health, a national provider of inpatient and outpatient behavioral health services, has been awarded an expanded contract to provide enhanced access services to the Detroit-Wayne County Community Mental Health Agency (CMHA) to operate as an entry point for any person requiring information, care and services related to mental health needs, concerns and challenges in Wayne County, Mich.

These activities are performed via Pioneer's emergency call center operations in Detroit and cover 60,000 consumers in Detroit-Wayne County. This amendment increases Pioneer's current contract from $2.8 million to $4.2 million, a 50 percent increase annually, for a three-year term which began in 2009 and runs through 2012.

"We are pleased to continue and strengthen our collaboration with the Detroit-Wayne County Community Mental Health Agency and to continue providing superior services to their clients," said Bruce A. Shear, Pioneer's president and CEO.

This contract extension and expansion reflects our continued focus on excellent customer support. In addition, Detroit remains a key growth market for us and the 50 percent increase in revenue as well as margin improvement for this contract demonstrates our successful efforts to build upon our foundation to address current markets and expand our presence to provide additional services."

Pioneer master's level clinicians and qualified customer service representatives will welcome, screen, triage and link consumers to professional services or provide general information and referral, quickly and within optimum practice standards for the delivery of care. In addition, new callers will receive eligibility determination, and explanation, of applicable benefit plans or coordination of existing benefits.

Crisis calls are handled by certified clinicians via arrangements with local emergency services. Professional assistance is provided from the initial call until stabilization of the caller or emergency service transfer is initiated.

The Access Center provides services on a 24/7 basis and is accessible across the local service area, regardless of where a person enters the system. Callers may contact the Access Center from most locations, including a residence, emergency room, provider/government offices, shelters and warming centers.

From the point of contact they will receive comprehensive services, including screening for determination of level of care, immediate clinical appointments, or acute care admission. All callers will receive follow up calls within a reasonable time to ensure that standards of care are met in the delivery of services.

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