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Why small operators are nervous

January 20, 2017
by Julie Miller, Editor in Chief
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Many behavioral healthcare operators are sensing that private equity has become a serious disrupter in their markets, as they witness investment groups buying up individual facilities and consolidating them into large enterprises. It some ways, such disruption can be a boon to individual customers, while at the same time being the bane of existing businesses.

Consider how travel has changed, for example. As a consumer, you’re probably enjoying the emerging trend of market disrupters that have made the often grueling experience of business travel a little cheaper and easier for you:

  1. Uber—Why wait on the street corner for a taxicab when you can use the Uber or Lyft app on your phone and have a driver come to you with faster, cheaper, more convenient service?
  2. Airbnb—In 2009, a couple of starving college students rented an air bed on the floor of their loft apartment to an overnight guest. They now can offer you an app that lists 2 million nontraditional hospitality listings worldwide—including ancient castles and funky penthouses.
  3. Plowz & Mowz—This new yard service app lets you schedule an impromptu lawn mowing, leaf raking or snow plowing service without having to secure a seasonal contract. The on-demand scheduling is great while you’re away from home.

But wait, there’s more

Now consider the existing operators whose businesses are suffering because of these innovators, respectively:

  1. Taxicabs—There are 234,000 taxicabs in the United States, and in most cities, the cabs are licensed in an effort to control their numbers. In San Francisco, for example, a license historically might have cost the owner as much as $250,000. The competition now sparked by Uber, however, has started a transportation civil war, resulting in the city’s largest cab company going out of business.
  2. Bed and breakfasts—Few B&Bs have a marketing budget adequate enough to reach their ideal customer. Compare that to Airbnb, now a global company valued at $30 billion, and you can understand why it’s tough for Mom and Pop with their five-bedroom century home to compete. Their only choice it seems is to post their listing on Airbnb and let the big company take its cut of the profits.
  3. Local lawncare providers—While many lawncare providers are family owned and pride themselves on their reputation, not all of them have cultivated the response time and customer service capabilities equal to that of Plowz & Mowz. The app is selling convenience, reliability and on-demand services that not all providers can produce, thus eliminating many of them from ever becoming a contractor for the app, much less a competitor. And again, this would be a case where the big company would take its cut of the profits.

Your response

If you’re a smaller provider, competing with large, disruptive organizations might seem impossible. Your scope of services might be limited, your access to capital might be nonexistent, and your ability to attract top clinical talent might be hampered. Joining the big guys might also seem like a less-than-palatable idea that compromises your autonomy and adds risk for your bottom line.

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Julie Miller

Editor in Chief

Julie Miller

@editor_JMiller

Julie Miller has more than 14 years of experience observing, analyzing and reporting on various...

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