Provider organizations can take many different paths to improving service quality, but the overall goal is the same: making treatment a better experience for patients. This can involve improving timely access to treatment, addressing the needs of specific populations, reducing staff turnover to enhance caregiver continuity, and so on.
Established in 2000, the James W. West, MD, Quality Improvement Award recognizes addiction treatment organizations improving their services—and documenting their results along the way. The award is named in honor of a long-time quality advocate who is medical director emeritus at the Betty Ford Center. Recipients will be honored at the National Association of Addiction Treatment Providers' annual conference this month.
In the following pages, this year's five winners describe aspects of their quality improvement programs. We hope you find their efforts informative, inspiring and, perhaps, worth emulating.