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The 2017 Information Technology Vendor Survey

November 17, 2017
by Tom Valentino, Senior Editor
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An increasing number of information technology vendors are partnering with residential care providers, and based on their responses in Behavioral Healthcare Executive’s Information Technology Vendor Survey, it’s a trend that is projected to continue heading into 2018.

Representatives from 69 IT firms participated in the seventh annual survey, with 95.6% indicating their organization currently works with outpatient providers. Meanwhile, 21.2% said residential care is the area they are most likely to expand, an increase of nearly 9% compared to last year, the largest jump of any of the available choices.

Two other notable takeaways from this year’s survey:

  • Fine-tuning existing offerings has overtaken breaking new ground for IT vendors. This year, upgrading existing products and services was identified by 39.7% of respondents as their top priority for 2018, overtaking research and development of new products and services, which was the most popular response last year.
  • Slightly more vendors (26.9% in 2017, compared to 23% in 2016) believe providers are prepared for the transition to a value-based payment model, but the majority (52.2%) still say providers are not ready. 

The BHE Information Technology Vendor Survey includes snapshots of each participating organization. A full database of survey responses, which includes information about participating vendors, as well as their products, services and plans moving forward, can be downloaded below.