Saturday, September 29
8:30 am – 10:30 am
Addiction Treatment at a Crossroads: How Can Programs Embrace the "New" but Not Lose Their Identity?
Deni Carise, PhD, Chief Clinical Officer, Phoenix House Foundation
Reaching the Untreated: What We can Do in Addition to Insurance Coverage
Victor A. Capoccia, Ph.D., Independent Consultant, Senior Scientist at University of Wisconsin Center for Health Enhancement Systems Studies and the Network for the Improvement of Addiction Treatment (NIATx)
10:45 am – 12:15 pm
BH01 - Implementing Federal Policy in Your Program during a Period of Rapid Change
Ron Manderscheid, PhD, Executive Director, National Association of County Behavioral Health and Developmental Disability Directors and Adjunct Professor, Johns Hopkins University
Probably at no period in the past quarter century has the behavioral health service delivery environment, including federal policy, been changing more rapidly than right now. You do require agility to survive and be successful in our evolving context. This presentation will help you to be agile. Beginning with a review of major mega and micro trends that are affecting our field, the presentation will proceed to a discussion of the Affordable Care Act, how federal policy is evolving, and the steps that you will need to take as this Act is implemented in 2014. The Medicaid Expansion and start-up of the State Health Insurance Exchanges in 2014 will be emphasized, both as opportunities and challenges. Every participant will leave with concrete action steps that will be necessary to have the agility to negotiate these landmark changes.
- Understanding key features of the Affordable Care Act
- Understanding other major reform initiatives
- Identifying local actions that will be necessary
2:00 pm – 3:30 pm
BH02 - Revitalizing the Energy and Work of Your Board: Executing the Governance as Leadership Model
Tony Rothschild, CEO, Common Ground
As CEO, how would your organization run if your board didn’t meet for two years? As a board member, can you articulate the value you add to the organization? The honest answers to these questions may not be what we want to hear (but join the club where most of us are members). There is a new way of governing for 21st century non-profit organizations. Learn how to select and engage board members in the mission, how you can replace an agenda filled with committee reports with an agenda that poses critical organizational questions, and how you can ensure a CEO-board partnership that governs for success.
- Understand the three modes of Governance
- Learn three ways to find consequential issues
- Learn a new way for board members to be connected to the mission
- Learn how to replace most committees with task forces
2:15 pm – 3:45 pm
BH03 - Metrics in the Clinical Process: Essential for Quality Care
Bill Connors, Senior Vice President / General Manager, Behavioral Health/Substance Abuse/ Social Services Community Business Units, Netsmart Technologies
No longer are clinical metrics considered an optional part of assessment and treatment. In fact, the use of metrics and the information they provide are critical to an organization’s ability to provide high quality care and maximize staff effectiveness. This session discusses the importance of metrics, including specific examples of how they help support evidence-based practice, assure effective outcomes, meet the clinical quality measures for EHR Meaningful Use, and pave the way toward accountable care.
- Learn the importance of metrics, including specific examples of how they help support evidence-based practice, and assure effective outcomes
- Be able to understand the clinical quality measures for EHR Meaningful Use, and pave the way toward accountable care
3:45 pm – 5:15 pm
BH04 - The Ethics of Customer Service and Patient Satisfaction
Matt Feehery, CEO, Memorial Hermann Prevention & Recovery Center
Treatment organizations and clinicians have an obligation to their customers to deliver treatment competently, appropriately and as advertised. Do providers sometimes mislead, overpromise or under deliver? Are we meeting the needs of our constituents? Are we self-evaluating and asking our customers how we are doing? If so, does that information help shape our clinical and business operations? Applying ethical practices across all aspects of our operations protects our industry, insures relevancy, and promotes healthy growth. How consumers, payors and policy makers view our industry impacts the efficacy and availability of treatment. These questions and more will be explored and probed.
- Explain how to evaluate and revise customer service practices to become more effective
- Discuss how to use patient satisfaction survey tools to monitor and enhance performance
- Discuss the practice in "truth in advertising" across all organizational departments, especially when conveying clinical capabilities and costs
3:45 pm – 5:15 pm
BH05 - Less Risk, More Reward: How Cloud EHR is Changing the Addictions Treatment Landscape
Art Khanlian, Chief Information Officer, Defran Systems, Inc.
Leonard Whitten, Director of Product Management, Sungard, Cloud Services
Cloud EHRs are quickly becoming the most sought-after solutions in behavioral health and addictions treatment. With ACOs and Health Home models rapidly becoming reality, EHR adoption is no longer optional for mental health and substance use providers wishing to participate in the future of integrated healthcare. We’ll discuss how Cloud solutions allow providers to modernize while shifting focus back to achieving positive outcomes in their communities.
- Eliminate common barriers to EHR adoption
- Reduce financial and operational risk
- Relieve the strain on internal resources
- Increase reliability and access to client information
Sunday, September 30, 2012
10:00 am – 11:30 am
BH06 - The Three-Legged Stool: Clinical and Operational Tools to Help You Successfully Implement Evidence-Based Practices and Achieve Positive Long-Term Outcomes
Hughes Johnson, Director of Performance Improvement, Youth Villages
Using a Balanced Scorecard approach, meaningful analysis of data trends begins at the front-line supervisor level and rolls up through the organization to the top-level leadership; program and agency leadership use the information to allocate resources based on performance metrics. Monthly review of scorecard information provides rapid assessment of performance improvement strategies. Practical tools for creating the necessary infrastructure will be shared including checklists for development of program models and adherence measures, scorecards that track clinical and operational indicators, and recommendations for best practices for long-term follow-up. Participants will be encouraged to engage in lively discussion of the challenges they face and to think creatively about viable solutions.
- Examine the role of research in implementing evidence-based practices
- Discuss the challenges to creating an infrastructure and environment that supports data collection and utilization
- Create action steps to address barriers to successfully implementing evidence-based practices
BH07 - Protecting Privacy in an Interoperable World
John Leipold, DBA , MBA, COO Valley Hope Association
Frances Loshin-Turso, President and Co-Founder, Defran Systems, Inc, Chair SATVA
Bryan Griffiths, Vice President of Sales, Anasazi Software
Health information exchange (HIE) is expanding throughout our healthcare delivery system. Many provider organizations are getting information from the medical community that does not address some of the unique considerations behavioral health providers face in conducting HIE like the need to maintain confidential data. In this session you’ll learn more about some of these challenges and see live software demonstrations.
- A powerful visual of electronic exchange of a CCD (medical summary document) while adhering to all privacy and security requirements and in particular 42 CFR Part 2
- Demonstration of an exchange of a standardized electronic consent for disclosure and re-disclosure
- Explain the specific requirements of the federal regulations covering substance abuse treatment records (42 CFR Part 2) and the risks associated with failure to comply.
- Identify the need to comply with all state and federal regulations (not just 42 CFR Part 2) relating to the electronic disclosure of highly sensitive health information.
- Discuss what your regional health information organization (RHIO) must do to comply with state and federal regulations relating to the electronic disclosure of highly sensitive health information
1:00 pm – 2:30 pm
BH08 - Insurance Claims and Lawsuits Against Behavioral Healthcare Providers
Richard J. Willetts, CPCU, ARM, Program Director - NSM Insurance Group
John O'Connor, Program Claims Director, NSM Insurance Group
Insurance experts will pull back the curtain for an inside look at what happens when a treatment provider is the target of a liability claim or lawsuit. We will discuss best practices to follow when a claim or lawsuit is received, and the biggest mistakes treatment providers make that can impact insurance coverage or the outcome of a claim. We will review the steps that insurers take to investigate and defend a treatment provider, and we will talk about current trends in claim activity in the behavioral health field. This session will provide time for attendees to bring their questions and get answers to their own individual claim questions.
- Gain a better understanding of the insurance claim process
- Learn best practices for handling claims and lawsuits
- Learn to implement risk management programs in their workplace to deter and avoid claims and litigation
1:00 pm – 2:30 pm
BH09 - Extending Our Reach: Using Technology to Touch Lives Across the Continuum
Kris Vanhoof-Haines, MA; Executive Director of Media Ventures, Hazelden
Not enough people who need help get it – whether you’re talking about prevention, intervention, treatment, or ongoing recovery. But recent advances in technology have allowed the field to extend its reach, delivering tailored services at the exact time people want and need them. This session will explore the research behind the tools, and examine how these tools intersect with the need for in-person services. Participants will also talk about how technological changes have affected them and how to help their organizations embrace the changes that will be required to move to new delivery systems.
- Identify how new technology is being used to enhance services across the continuum of care: prevention, intervention, treatment, and ongoing recovery
- Give examples of electronic tools that are being used in each area of the continuum
- Learn from other participants who are using technology to extend their reach and enhance their services.
- Discuss the challenges that the growing use of technology pose for the field
2:45 pm – 3:45 pm
BH10 - Technology–Driven Opportunities in Behavioral Healthcare
Dennis Grantham, Editor-In-Chief, Behavioral Healthcare
Frances Loshin-Turso, President and Co-Founder, Defran Systems, Inc, Chair the Software and Technology Vendors’ Association (SATVA)
John Leipold, DBA, MBA Executive Vice President/COO Valley Hope Association
Marlowe Greenberg, Chief Executive Officer, Foothold Technologies
Technology is playing an increasingly important role in the business of behavioral healthcare. A panel of experts from the Software and Technology Vendors’ Association (SATVA), will lead a highly interactive session that will address how substance abuse treatment programs can utilize technology to improve financial results, mange financial and professional liability risks; improve clinical outcomes and maximize organizational performance.
Session participants will learn about ways in which substance use treatment programs can:
- Integrate technology driven opportunities to improve financial results.
- Manage financial risks and professional liability risks through technology driven opportunities.
- Improve sobriety outcomes as well as improve other outcome measures relating to organizational performance.