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UNI/CARE to move EHR onto Microsoft Dynamics CRM

March 30, 2011
by News release
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Sarasota, Fla. and Redmond, Wash. — Microsoft Corp. and UNI/CARE Systems announced that they will work together to enhance coordinated care and information sharing in health and human services by pairing UNI/CARE's Pro-Filer 2011 electronic health record (EHR) with Microsoft Dynamics CRM 2011.

Pro-Filer 2011 is an ONC-Authorized Testing and Certification Bodies fully certified EHR for public and behavioral health, utilized across approximately 500 agencies in 42 states.

With Microsoft Dynamics CRM 2011, the combined technology platform will break down silos across agencies, departments and programs, such as behavioral health, public health, child and family services, primary care, and corrections and rehabilitation, to facilitate collaboration, coordinate services, help improve quality and outcomes, and enhance efficiencies.

Such agencies currently have little connection with one another, and as a result high-risk predictors that come to the attention of one program may not be shared with another, meaning crises can occur that may have been averted, state and local governments potentially fail to maximize federal revenue streams, costs to deliver service continue to increase, and clients could fail to receive the appropriate quality of care.

Microsoft Dynamics CRM 2011 will provide agencies with one common view into Pro-Filer 2011 through a familiar, easy-to-use interface. For example, social workers with child and family services could easily identify that a child in their care has also been treated by behavioral health, allowing services and treatment plans to be better coordinated, ultimately driving better outcomes and helping to prevent the child from slipping through the system.

"UNI/CARE has 30 years of proven experience providing behavioral healthcare electronic health records," said Jack Hersey, general manager, U.S. Public Sector Health and Human Services at Microsoft. "Now, by leveraging the Microsoft Connected Health and Human Services Alliance and building solutions on top of Microsoft Dynamics CRM 2011, together we can help state and local agencies enhance individuals' and families' health statuses and outcomes—while managing the cost of delivering care and services."

The Microsoft Connected Health and Human Services Alliance will offer this combined solution to its network of multivendor partners. The alliance is focused on connecting disparate state and jurisdictional health and human services systems to give providers one comprehensive view into citizen and consumer needs.

"UNI/CARE's work with Microsoft represents an innovative solution for our industry, which has been suffering from a lack of coordination among the major suppliers of healthcare services," said Dr. May Ahdab, president and CEO of UNI/CARE. "We are extremely excited to be working with Microsoft and its Connected Health and Human Services partners to make this coordination of services possible."

Microsoft Dynamics CRM 2011 provides one development platform across states and multiple agencies. Over time, states can migrate legacy systems and disparate applications such as state reporting and transaction systems onto the platform to provide one comprehensive view into citizen and consumer needs across departments.

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