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Navos equips new mental health facility with Comcast business class ethernet service

February 27, 2012
by News release
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Navos, a Seattle-based non-profit organization that improves the quality of life for people vulnerable to mental illness, has upgraded its network infrastructure from a 1.5 Mbps T1 to a 50 Mbps Comcast Business Class Ethernet connection in order to enhance communications and improve patient care in its new 53,000 square foot outpatient campus, with plans to connect more facilities with Comcast in the future.

Before Navos opened its new outpatient services campus in 2011, the organization's IT team evaluated its existing T1 connection and realized that this service was insufficient for meeting their increasing bandwidth demands. After researching other options, it was an easy decision for Navos to select Comcast's Ethernet Private Line service because it offered higher bandwidth, a faster connection and would improve its staff's ability to provide timely and efficient patient care.

"Comcast provides a secure point-to-point connection, plus it gives us the bandwidth we need at a reasonable price," explained Navos' Information Systems Manager Jeff Coleman. "If we had stayed with T1, the throughput would have been 10 percent of what we get with Comcast and I would have paid more each month. Now, we save thousands of dollars a year and get a connection that is 10 times faster. Plus, our staff can access and update patients' records in minutes, which improves productivity and boosts patient care. In fact, I am so satisfied with Comcast that we plan to add a second connection to another campus, and I look forward to additional opportunities for growth and staff efficiency in the future."

Before Navos implemented Comcast, their data back-up process was particularly long and frustrating. It required large amounts of bandwidth, taking 60 hours and causing various bottlenecks and slowdowns. Now that Comcast is in place, the backup process takes only 12 hours to complete. "No one dreads the process anymore," Coleman commented.

With the new Ethernet connection, healthcare staff can quickly access electronic patient records, conduct fast file transfers of critical medical data and gather the mental health information needed from government, university and private institution websites without delays. The Comcast solution also enables video conferencing, which means that Navos staff members no longer need to drive from campus to campus for training, saving each person time, money and energy.

"We often hear from our healthcare customers that our secure point-to-point connection, which preserves patient privacy, is critical to support their organizations," said Kevin O'Toole, SVP of product management and strategy, Comcast Business Services. "Healthcare IT departments report that they continually save time and resources by ensuring that data is only going to the places where it should be going, and they can confidently connect to the network without the added worry about privacy concerns."

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