All of Cigna's behavioral healthcare centers nationwide earned full accreditation from the National Committee for Quality Assurance (NCQA) in December 2011. According to Neal Cohen, vice president of operations for Cigna's behavioral health business, the approval demonstrates a "dedication to helping customers improve their health, well-being and sense of security."
"Everyday the professionals who staff our behavioral health centers strive to provide quality service to improve health care quality and patient satisfaction," adds Cohen. "This acknowledgment from NCQA is a powerful validation of our ongoing commitment to quality and we are very pleased with the results."
The NCQA accreditations are granted for three years through Dec. 31, 2014, to Cigna's national operating unit in Eden Prairie, Minn., and three regional centers in Glendale, Calif.; Lutherville, Md.; and Dallas, Texas. This is the second NCQA accreditation cycle in which the national and regional centers were evaluated together. All of Cigna's behavioral health centers also earned Full Accreditation in 2009.
The centers provide services such as behavioral health care benefits management, credentialing and recredentialing of the behavioral health care professionals in Cigna's network, monitoring of feedback from people enrolled in Cigna's behavioral health plans, management of preventive health programs and oversight of the company's quality improvement initiatives.
"We are delighted, but not at all surprised, to learn that Cigna has received NCQA Full Accreditation," said Pat Haines, Senior Vice President of Benefits for The Board of Pensions of the Presbyterian Church (U.S.A.). "This accreditation speaks to the high quality of the behavioral health programs, services and professionals that comprise the Cigna network, used by our plan members to improve their health and productivity in the workplace."